- what your clients care about?
- what your clients’ concerns are when dealing with your firm?
- how your clients rate your practice?
- what other services your clients are interested in receiving?
Do you know? OR (more likely)…..Do you think you know? Have you asked them? Unless you ask the questions, you never really know.
The most successful and profitable practices in the US take the time to listen to their clients to truly add value to their practice. At the 2020 Group we have developed a proven methodology of surveying your clients.
How does it work?
We will provide you with a standard letter to send to your top 50 clients which have been selected by the partners. The letter indicates the importance of both positive and negative feedback and that if they should be contacted over the phone, would they mind spending a few minutes with a specialist from 2020 USA.
2020 then personally telephones all of the clients and summarizes the results. Typically the telephone interviewing will cover 90% - 100% of the clients listed. After summarizing the results, one of the 2020 USA consultants will visit your firm to present the findings to all of the partners. You are also provided with recommendations, based on the unique knowledge gained by covering over 15,000 past interviews. Specifically this means that you are provided with recommendations as to how other firms have dealt with areas of weakness and specific client concerns will also be highlighted.
What does it cost?
The cost involved to:
- Carry out the telephone research
- Produce a report of the key findings
- Meet with the firm for a 3 hour presentation to give feedback, and provide recommendations.
is set for 2020 Group USA members at $100 per client for the first 50 clients and reduces to $75 per client thereafter. For non-members the pricing is $130 for the first 50 clients and $95 per client thereafter. There is a 50 client minimum.
