Here is a list of our favorites.
Fred Reichheld, Harvard Business School Press, 2006
2020 Say..."We're constantly getting customer satisfaction surveys after hotel visits, conferences, meals, hire car experiences, but the expert on loyalty, Fred Reichheld, says we need only ask one question. Another great book from Reichheld. A must read if your business depends on loyal customers and their referrals."
David Maister, Spangle Press, 2008
2020 Say...'Another excellent book by Maister, for anyone involved in the management of professional service firms, this is must read!'
How to Get From Where You Are to Where You Want to Be
Jay Abrahams, 1997
Dr J Anton, The Customer Service Group, 1997
Ron Baker, Aspen Publishers, 2000
2020 Say...'The best and most innovative book on pricing we have ever read. Baker is brilliant, totally original and innovative. You must have this book, it will change your practice forever.'
Kenneth Blanchard & Spencer Johnson, William Collins, 1990
2020 Say..."This is a must have for the office - buy a couple of copies and give them to your staff. Try to adopt a few one-minute strategies in your business and you'll notice a big difference. Re-read it if it's been a while."
Jim Collins, New York: Harper Collins, 2001
Steven Covey, Fireside (Simon & Schuster), 1990
2020 Say.."18 Years later this book still is a must have. It can be tough reading, but very worthwhile at the end of it all. Remeber to always sharpen the saw and re-read it often."
Ian Fletcher & Gordon Gilchrist, Croner CCH Publishing, 2002
2020 Say ..’This book will show accountants how to acquire effective consultancy know-how for dealing with and expanding their SME client base. It offers an outstanding opportunity to develop the knowledge and sharpen the skills necessary to build and maintain a successful consulting practice.'
Michael Gerber, Harper Collins, 1995
2020 Say...'Powerful, imaginative and totally absorbing. Gerber is a genius. This book is a must have."
Spencer Johnson, M.D., G. P. Putnam’s Sons, 1998
2020 Say …'Change can be a blessing or a curse, depending on your perspective. Who Moved My Cheese? is a parable that takes place in amaze. The point of the story is that we have to be alert to changes in the cheese, and be prepared to go running off in search of new sources of cheese when the cheese we have runs out.’
The Financial Times Guide to Strategy
Koch,R., Pearson Education Ltd. 2nd Edition 2000
The Interactive Strategy Workout
Levicki, C., Pearson Education Ltd. 2nd Edition 1999.
Benchmarking Strategies
Rob Reider, CPA, MBA, PhD, Reider Associates
Performing the Operational Review For Results
Rob Reider, CPA, MBA, PhD, Reider Associates
